Firm commits to raising standards of customer service to ‘even higher levels’ in 2020.
Al Futtaim Auto & Machinery Co. (Famco UAE) has launched the Middle East’s first Uptime Centre supported by Volvo as it “looks to raise standards of customer service to even higher levels in 2020.”
According to the company, Volvo Trucks and Volvo Construction Equipment owners will now benefit from upgraded standards of support at the Famco UAE. workshop facility in Dubai Investment Park.
The facility features technical bays to ensure efficient servicing and unplanned repairs are dealt with in an efficient manner.
Fleet and equipment owners will also be able to get advice and access to fleet management systems which will enable designated uptime bays, updated workflows, and provide better managed access to Genuine Volvo Parts and specialised technicians.
For truck owners, the Dynafleet fleet management system provides constant updates on a vehicle’s performance, making it possible to pinpoint critical data and take prompt action to reduced costs, improve vehicle utilization and allow for the quick re-deployment of assets, explained Famco UAE.
At the same time, equipment operators can use the CareTrack advanced telematics service which allows machine problems to be caught before they occur, while also improving technical response time and downtime resolution speed.
“Our customers are central to everything we do, so it was a logical decision for us to enhance our services by establishing the Middle East’s first Uptime Centre,” said Vladimir Knezevic, managing director, Famco UAE.
“This will allow us to better support our partners, providing further reassurance that when they choose a Volvo truck or machine, they are actively prioritising increased uptime and maximising profit, whilst reducing downtime and any negative impact on their investments.”
Frank O’Connor, Middle East Market Director of Volvo Trucks, added: “It is still uncommon for dealers to provide the levels of service that Famco is now offering, both in terms of the standards of advanced technology involved and the investment made in the upgrading of the Famco workshop facility. With the launch of its new Uptime Centre supported by Volvo, Famco is setting new standards for the truck industry in the Middle East.”