Rental customers in Turkey and Africa trained on powered access company’s machines and systems by its MEA subsidiaries
A technical training initiative by powered access heavyweight Haulotte has seen it conduct training for customer technicians in the Middle East and Africa region.
According to a statement by the French multinational, Haulotte Middle East provided technical training in Turkey recently with technicians from its customer Acarlar Makine & Rent Rise. The four-day programme included theoretical and practical training and focused on various electric machines, such as the HA12CJ+ articulating boom, the Optimum 8 scissor lift and the Star 10 vertical mast. On the agenda were modifications and improvements related to the machines, as well as Haulotte innovations such as the ActivShield Bar, ActivLighting, Stop Emission and Activ Screen systems, which deal with safety, service and emissions.
Dusko Ormanovic, Haulotte’s training manager for the Middle East and Asia Pacific, said: “We shared detailed information about the machines so that technicians perfectly understand how the machine works and how to rapidly intervene in case of malfunction. The practical sessions on the machines showed them how to use the tools efficiently. We’ve particularly focused on calibration.”
Emrah Güngör, after-sales service manager, Acarlar Makine, added: “Technical training is crucial for Acarlar Makine. We work diligently with regard to service processes in order to maximise customer satisfaction.”
According to Haulotte, training is a big issue in the powered access industry and the manufacturer is committed to have customer technicians properly trained to work on, repair and maintain its equipment. “Our comprehensive training offer ensures an optimised utilisation rate of the machines and thus better profitability,” added the Haulotte statement.
Another training conducted by the company recently saw Haulotte Africa meet technicians from African rental companies DMP LOC, PMI and Filtra Run for comprehensive training sessions performed on Reunion Island. Haulotte Africa provided the technicians with complete information on the features and functions of its compact electric scissor lift range and H15 SX scissor lift, as well as the HA16 RTJ PRO, HA20 RTJ PRO and HA120 PX articulating booms.
Apart from complete walkaround familiarisations, the training also included safety devices and maintenance aspects, including the on-board diagnostic tool, Haulotte Activ’Screen, which helps technicians manage daily machine maintenance and perform diagnostics.
Expressing satisfaction with the outcome of the course, Ahmed Errouissi, service leader at Haulotte Africa, said: “The training was also a great way to familiarise customers with our teams and it strengthened our partnerships.”