Customer service award for Kizad
Fully adaptable approach recognised by LRQA
Kizad has been awarded ISO 10002:2004 certification by Lloyds Register of Quality Assurance (LRQA), in recognition of the quality of its customer feedback management system.
“As we begin to welcome tenants to Kizad, customer service, customer retention and complaint handling is becoming ever more important in order to effectively serve our tenants, and we will continue in our pursuit of adopting and implementing world class standards that will further enhance our customer service experience,” commented executive vice president of industrial zones at Abu Dhabi Ports Company, Khaled Salmeen, who added that enhancing customer services was a key goal in the development.
“Gaining ISO 10002:2004 certification is proof of our commitment to constantly strive for excellence,” Salmeen added.
Kizad has a dedicated customer service and quality assurance team and will introduce automated system to further improve the efficiency and effectiveness of the department.
LRQA’s Basem Obaid congratulated Kizad and ADPC on achieving the ISO certification. “Right from its inception, Kizad has shown commitment to enhance customer experience by implementing a fully integrated feedback process that resolves complaints in a consistent, systematic and responsive manner.”
Customers can provide feedback to Kizad via the customer feedback form on the Kizad website www.kizad.com or through the toll free customer service telephone number: +971 800 10 20 30.
October issue of The Big Project, out next week, features a full project update of the development, including an exclusive interview with ADPC CEO tony Douglas.
