Dear Max,
We are facing unprecedented events globally as countries around the world work to slow the advance of COVID-19. As a result, we’re seeing very high volatility in global markets, including in currency markets.
It is a rapidly changing situation, and at CPI Trade Media we are monitoring and managing the situation in real-time to ensure we continue to look after our people as well as serve our customers.
We’ve already taken action to protect our teams and have enacted remote working in our global offices, based on local Government health advice.
I want to reassure our customers about our strength as a company and our commitment to continue to support you when you need to move money globally.
Over the last 60 days, we have seen customers from every region transact record numbers of payments, send larger average payments and access us via all our channels – web, app, mobile, and phone at record levels.
We have been able to support this because CPI Trade Media is well prepared - our systems and technology investment over the last 3 years has doubled, making them robust and reliable. We have a strong balance sheet without debt and we have strong risk management protocols in place to ensure ongoing safety and security. Plus, of course, what hasn’t changed is our people – knowledgeable, helpful, and here to help.
We will continue to provide you with 24/7 phone support out of our global offices in Dubai. Due to high call volumes at present, it may take a little longer than usual to get to your call - please bear with us if we don’t meet our usual standards.
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If you have any questions, we’re here to help day and night.
From everyone at CPI Trade Media, thanks for your ongoing business, we are here to support you.
Kind regards, Raz Islam
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