Emrill makes significant process on continuous improvement journey
The firm encourages active participation in idea generation, problem solving workshops and feedback loops
Emrill has made significant progress in its continuous improvement journey, launching initiatives that have not only transformed the organisation’s internal processes but also significantly benefited its clients through enhanced service delivery, efficiency and innovation, it has announced.
Over 22 years, the firm says it has prioritised continuous improvement as a core value. It primarily employs Lean Six Sigma methodologies to address challenges and drive improvements, enabling it to develop problem-solving culture and enhance the capabilities of its workforce.
Emrill’s continuous improvement initiatives have yielded several achievements; 50% of the eligible workforce is trained in identifying problems and opportunities and problem-solving skills. The firm has a target to increase this to 90% of employees by 2024. The organisation said it receives at least ten process improvement suggestions from employees each month, fostering a culture of innovation and continuous enhancement.
By leveraging robotic process automation (RPA), business intelligence tools, and real-time dashboards, Emrill has eliminated manual tasks, enhanced data visualisation, and improved decision-making processes. Since January 2023, Emrill has completed 20 improvement projects and 20 Kaizen events, with a target of at least five improvement projects per year. These initiatives have resulted in efficiency improvements ranging from 20 to 40%.
Stuart Harrison, CEO of Emrill commented, “Our continuous improvement initiatives are at the heart of Emrill’s strategy to deliver world-class service quality and innovation. By investing in our people and processes, we ensure we stay ahead of industry standards and consistently exceed our clients’ expectations.”
Emrill’s continuous improvement efforts have significantly impacted customer satisfaction through improved service quality, efficient service delivery, and innovative solutions tailored to meet clients’ evolving needs and expectations. Every improvement project is rigorously evaluated against targets to ensure effectiveness and benefits for both the business and its clients. Through active participation in idea generation, problem-solving workshops, and feedback loops, employees have contributed to enhanced processes and services. The company celebrates its employees’ success stories, highlighting their critical role in driving continuous improvement, the firm stated.
Vinod Azir, Continuous Improvement Manager added, “The engagement and dedication of Emrill’s employees have been instrumental in driving our continuous improvement efforts. Their active participation in problem-solving and process enhancement has led to tangible benefits for both our business and our clients.”
Looking ahead, Emrill aims to engage 90% of eligible staff in effective tools and methods for problem-solving and continuous improvement. The organisation plans to benchmark and upgrade processes, aligning with cutting-edge technology and best practices to enhance efficiency. Emrill will prioritise digitalisation and process automation using RPA and analytics-based efficiency improvement projects.
