ACTION chooses Volvo Penta
Dubai pump builder chooses single engine provider
Dubai-based compaction ACTION International Services, which specialises in ground water control, piling and ground engineering works, as well as renting pumps, has standardised its engine sourcing, choosing Volvo Penta as its supplier.
ACTION installs more than 200 diesel engines in its pumps each year but until recently didn’t have a preference for one particular brand.
Last year it decided to standardise its engines and approached several major brands, including Volvo Penta, to determine which company could provide the best engines for its purposes — as well as the best aftermarket support.
The pumps are often used in demanding applications, supplied to companies working in the construction, oil and gas, pipeline, marine and wastewater industries in the Middle East, CIS and North Africa. Following the selection process, Volvo Penta came out on top.
“Volvo Penta was the only company that came to the table with the offerings we were looking for,” declared general manager Declan Breen. “From service and support to spare parts, the overall package they delivered was excellent. They gave us exactly what we were looking for.”
And now Volvo Penta’s six- to 16-liter engines are the only ones the company uses.
A Godwin Pump representative, ACTION had already been using Volvo Penta engines for around eight years, and the relationship was the biggest factor in the choice, says Declan.
“We know Volvo Penta engines are excellent – but the competition also has good engines,” he explained. “However, we know we are going to be well-supported with Volvo – it’s that peace of mind that made the difference more than anything. Volvo has our backs. Their service is the best in the region.”
Because ACTION assembles its pumps in Dubai and rents them to customers around the region, an extensive service network is important. “When we were using competitor engines, we often ran into problems getting them serviced in the field,” Declan says. “If one of our pumps stopped working in a remote location and we went to the local dealer for help, they would refuse to fix it because they hadn’t sold the engine to begin with.
“But if I call Volvo, they tell us it’s no problem, and they sort out the problem straight away. That’s exactly what we need in our region. We have quick access to Volvo Penta’s service support, no matter where the engines are working.”
