Mannai HED wins Manitowoc dealer award
Mannai Heavy Equipment Division (HED) in Qatar has been recognised with the prestigious Manitowoc Crane Elite Dealer award from Grove mobile cranes, the second year in a row in which the distributor has received the award.
Mannai HED sells Grove crane products in Qatar, and is one of only two dealers in the Middle East region who have won this award this year.
According to Manitowoc, the Elite Dealer award recognises dealers who raise and maintain the standards of their service and parts facilities to an international level.
Specific training requirements for the dealer’s personnel must also be met to be eligible for the award and representatives from Grove and Manitowoc conduct dealer visits to assess candidates’ progress in attaining the various criteria for the award.
Luigi Rubinacci, General Manager-After Sales, Auto Group, said, “Mannai Heavy Equipment is honored to receive this award which is testament to the hard work that the entire team has put in to raise and maintain our standards of aftermarket service support to all our clients.
“Our partners are entrusted with the intensive role in contributing to the construction of Qatar’s varied infrastructure to meet the goals of Qatar Vision 2030 and we are glad to play a role as their partners in progress.”
Evaluation criteria by which Mannai HED was examined included levels of staff training, facilities investment, service facilities and parts, technical proficiency and stock availability of products and parts. The aim of the award is to assure Grove customers that the distributor is committed to providing customers with the latest products, as well as effective after sales services through dedicated service vans and qualified staff.