Otis rolls out specialised ‘Signature Service’ contracts in UAE, Kuwait and Qatar

Custom service combines new digital technologies with personal care for customer’s people-moving equipment

Otis, the global elevator and escalator manufacturing, installation and service provider, has introduced its enhanced ‘Signature Service’ service offering in the UAE, Kuwait and Qatar – with several customers in the region already benefitting from the specialised contracts.

In a statement, Otis explained that its Signature Service combines new digital technologies with the company’s legacy of personal care for its customers’ people-moving equipment. It provides building owners and facility managers with quality service and maximum uptime for their elevators.

“At Otis we put the safety of our customers and passengers at the heart of everything we do, and this commitment is reflected in our new digitalized service solution. Signature Service is a true synthesis of our legacy and expertise in the industry,” said Mohammed Al Qaisi, Managing Director, Otis Gulf.

“We understand that the modern urban environment is diverse, and all buildings are different. That is why Otis Signature Service delivers customized service offerings aligned to meet customers’ unique needs. We are thrilled to introduce Signature Service to our customers across the UAE, Kuwait and Qatar – through combining complementary strengths of commitment and connectivity.”

The company said that its Signature Service offers new, tailored service packages with four personalised service offerings, a 24-7 service centre and customized notifications such as maintenance status or mechanic’s location. By using the online contract configurator or consulting with Otis Signature Service experts, customers are able to choose a contract that suits their needs, considering the types, ages, usage and number of units in their building or buildings, including Otis and non-Otis equipment.

Based on these factors, the tailored offering prescribes the recommended number of preventative maintenance visits, parts and repairs, along with relative maintenance costs that are presented in an easy-to-read and intuitive format. This way personalised contracts help meet customers’ evolving needs and maximise smart building capabilities, the statement explained.


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