UAE-based private developer Azizi Developments has announced that it has deployed robotic automation to enhance its information technology service management core areas. These include system integration, specific service request processes, a service knowledge management system, end-to-end IT processes, and log processing.
These services are put in place to enhance its operations internally as well as for its customers. Robotic automation results in better process performance, helping forgo the need for manual intervention, orchestrating data exchanges and automating responses, Azizi Developments added in a statement.
According to the developer, robotic automation is undeniably becoming a significant asset in IT service management. Alongside self-service and other elements of service automation, the ability to automate basic and repetitive processes, such as data entry and batch processing, has become a popular tool in optimising the capability of service operations.
Dr Syed Mahsud Ali, chief information officer said: “As part of our IT transformation programme, we strive to keep our technological innovation on par with – and at times even beyond – global standards, and ensure our that valued customers are kept at the top of the priority list.”
“For a business to thrive in today’s digital era, and for it to operate in alignment with its stakeholders’ wants and needs, implementing the latest technologies and ensuring that the firm’s team is digitally native is absolutely pivotal,” he added.
The developer added that the integration of robotics will also allow for a rapid scale in customer service operations, reducing operating costs, and boosting agent productivity and satisfaction, all while providing an entirely new, conversational, flawless customer experience.
Ali concluded: “The utility of robotic process automation not only eliminates human error, but also enables our staff to focus on higher-value tasks that require human interaction and supervision, rather than on menial, repetitive ones.”