Complaint mechanism for jointly owned properties amended by Dubai Land Department

New rule stipulates that complainant must address the JOP management firm in writing before filing a complaint

The Dubai Land Department (DLD) via its Real Estate Regulatory Agency (Rera) has introduced a new rule in the complaint mechanism with regards to the management of jointly owned properties (JOP). The move is expected to contribute to encouraging investment in the emirate’s real estate sector.

According to a statement, following the introduction of the rule, the party making the complaint must address the JOP management firm in writing first, before submitting a complaint to Rera.

The new rule stipulates that the complainant should receive a reply from the JOP management company within two working days at maximum. If the complaint is not answered or the response is inappropriate, the complainant is then directed to file the complaint through the Dubai REST application.

“After introducing the complaint service related to the management of JOPs through Dubai REST, owners will be able to obtain this service quickly, comfortably, and remotely at any time. Therefore, the positive impact of this measure will not be limited to individual owners of units but will enhance the attractiveness of the real estate market in the emirate in terms of high levels of transparency and guaranteeing the rights of everyone, especially as JOP areas attract investors from all over the world,” said Mohammed Khalifa bin Hammad, senior director of the Real Estate Relations Regulatory Department at Rera.

The complainant is required to attach several documents related to the complaint, including a copy of the written complaint sent to the JOP management company and a copy of the official response from the company itself, if any. The complainant may also provide any other documents that support the complaint filed against the company, the statement said.

Hammad added, “This mechanism is considered one of the most recent updates to the Dubai REST app, which is the first digital platform for real estate in Dubai that allows investors and owners to take decisions through an integrated set of digital procedures without the need for paper documents. The most prominent transactions completed through the app are related to Ejari contracts.”

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