FM provider says that it has set a new record with more than 23% growth for the year as compared to 2018
Emrill, the UAE-based facilities management provider, has announced contract wins and renewals worth $167 million for the year, setting a new record for the company with more than 23% growth compared to the previous year’s figures.
The announcement comes in the wake of new contract wins over the course of 2018 and 2019, including Marina Gate, Dubai Hills, Dubai Creek Residences and Downtown Dubai. Emrill has been providing integrated facilities management to a diverse range of sectors, including residential, commercial, retail and hospitality.
During this period, the company has secured more than $44 million in new project awards, a statement from the FM provider said.
Stuart Harrison, CEO of Emrill, said that a major factor in the company’s success in winning new business was its people.
“At every level of the organisation, we are committed to raising regional FM standards and redefining and improving the client experience – one building, one community and one place at a time. We do this by building value partnerships with our clients, working with them to deliver long-term growth,” he stated.
“Our commitment to our partners’ success has enabled us to not only win a number of new major projects but also retain existing clients, with over 88 per cent of our new contract wins coming from existing clients,” he added.
Renewals for the period were 81% higher than those in the previous year, totalling over $123 million, he said.
Furthermore, commercial contract renewals included Dubai International Terminal 3 and Dubai Opera. Residential contract renewals included Royal Amwaj Residences, 23 Marina and Princess Tower, the company said.
Philippa Carman, Emrill’s head of business development, added: “We were delighted to be awarded a six-year contract by Dubai Airports and to continue the excellent partnership we have built over the last four years.”
“While the scope of work remains unchanged and will see our staff carrying out cleaning and janitorial services in passenger, stakeholder and logistics areas, we welcome the opportunity to expand our offering into concourse A in addition to concourses B and C,” she noted.
Emrill will deploy over 1,000 cleaning staff at Dubai International Terminal 3 for the duration of the six-year contract, the longest contract Dubai Airports has awarded the company.
Harrison said: “While there is certainly pressure to reduce costs in certain price-sensitive sectors, the feedback we have received from our clients is they are still prioritising service quality and seeking out partners who can support their strategic aims. We have made substantial investment into FM innovation, and this approach has given our clients access to cutting-edge technology and enabled us to deliver operational efficiencies.”
In 2018 and 2019, Emrill launched a number of technological firsts into the UAE market, launching the first efficiency-enhancing app of its kind, specifically designed to enhance and refine the delivery of soft FM services in both horizontal and high-rise communities, the CEO stated.
The company also mobilised the UAE’s first and only CMAR street cleaner, significantly reducing water usage, he added.
Harrison pointed out that Emrill’s commitment to sustainability had also played a key part in the company’s success as clients are becoming more environmentally conscious.
“We ensure sustainable practices are applied to all areas of the business and provide solutions that help our clients work towards carbon neutrality and sustainability. In 2018, we launched an organic vegetable garden in Dubai, accessible to 5,000 residents living in 1,500 apartments. We also developed a 700sqm plot of sand into a sustainability park. The newly laid grass and shrubs were fertilised with recycled food waste,” stated Harrison.
With over 7,500 directly employed staff, Emrill has operations in Dubai and Abu Dhabi and opened new offices in Sharjah and Ras Al Khaimah in the second half of 2019.
“Essentially, we have been able to grow year on year, retaining contracts and winning new contracts by being flexible and dynamic. Emrill’s Future Ready Programme was launched to build upon our existing company-wide culture of innovation and future proofing, enabling us to deliver innovations in technology and processes to achieve demonstrable productivity improvements. This is why our clients partner with us,” he added.