Rebuilt machine demonstrated and handed over to Abu Dhabi customer in event showcasing dealer’s Cat-certified rebuild capabilities
Mohamed Abdulrahman Al-Bahar, the Caterpillar dealer in the region, has announced the hand-over of a rebuilt Cat 980G wheel loader to its customer Al Fahjan Transportation & General Contracting.
According to Al-Bahar, the machine adds to the more than 90 Cat units it has rebuilt and was presented to the customer at an exclusive event held at Al-Bahar’s Esnaad facility in Abu Dhabi on October 15, which was attended by more than 50 of the regional machinery giant’s customers, including prominent names like Nael & Bin Harmel, Western Bainoona Group, Al Rafeh Transport, Al Rashid Transport, Saif Bin Darwish, Earthmoving World Wide and more.
The primary objective of the event was to “share the Cat Certified Rebuild (CCR) value and quality while presenting the like-new rebuilt machine”, said Al-Bahar. Under the theme “Give your old machine a full second life” the event included an exhaustive display of Al-Bahar’s Product Support portfolio and comprehensive service capabilities, especially in the arena of Certified Rebuild. A live demonstration was also done of the rebuilt 980G with a presentation on the job done.
Al-Bahar added that a highlight of the event was an exclusive offer it presented in collaboration with Cat Finance on parts and service financing solutions. “Customers can now avail of an aggressive interest rate for the Certified Rebuild of as low as 0% for 13 months, 0.5% for 18 months, and 0.99% for 24 months,” informed Al-Bahar.
“Offering a like-new machine with a like-new warranty, Cat Certified Rebuild Program helps a Cat machine owner benefit from the multiple lives designed into Cat machines and components at a fraction of the cost of buying new. Currently, Al-Bahar offers the following five Certified Rebuild programs comprising Machine Rebuild, Power Train Rebuild, Hydraulic Rebuild, Engine Rebuild (for power systems) and Machine Component Rebuild (engine, transmission and torque convertor),” said an Al-Bahar statement.
“Cat Certified Rebuild is a solution that allows us to travel back in time and bring back the old machine to a condition similar to when it was delivered to the customer. In other words, it is a process that enables us to utilise the multiple lives built into the machine,” it quoted Abdallah Mustafa, CI segment manager, Al-Bahar, as saying.
According to the dealer, every certified rebuild program starts with a complete machine inspection, followed by a complete disassembly and rebuilt process to include all Cat product updates. More than 350 tests and inspections plus the automatic replacement of parts, ensure the same high level of quality as a new Cat machine.
“It is not another repair or service job; it is a completely different type of product offering we have at Al-Bahar. There are specific technical procedures, quality checks, part lists and updates that are required to be submitted to Caterpillar for each machine. As a result, the machine will receive a new serial/product identification number, authenticating that this machine has been certified from Cat. The CCR program allows our customers to enjoy the full second life of the machine. A rebuilt machine not only looks new but also, most importantly, performs like a new machine and comes with an extended warranty,” added Mustafa.
Elaborating on the CCR process, Al-Bahar said that In most worn-out machines, the chassis and other heavy and expensive items, such as the transmission housing, engine block, etc., are often as good as new. It is not advisable to scrap these, and a new machine can be built on them with only replaced parts, saving costs.
The event showcased time-lapse videos of the numerous certified rebuilds performed by Al-Bahar in the past, allowing those present to witness the condition of the machine when received, and how it was stripped completely to the chassis, before being rebuilt to a completely new machine with performance as new.
Al-Bahar said that one of the specialties of this particular rebuild was the inclusion of the new Cat Advansys Tips and Adapter system – the highest standard in hammerless Ground Engaging Tool (GET). Elaborating on Advansys GET, Yousef Al-Lahham, GET & Undercarriage manager, Al-Bahar, said: “Along with this rebuilt 980G machine we have converted 176 machines to the Advansys systems over the last nine months, and the results show a big difference that exceed our customers’ expectations. With the Advansys system, we have achieved a 50-75% reduction in the tip change downtime because it is easy to remove and easy to install (hammerless system) and we have achieved 10-30% longer tip life compared to other brands.”
In addition to certified rebuilds, Al-Bahar after-sales offerings include an array of solutions, enabling customers to work faster and more efficiently. Commenting on Al-Bahar’s service capabilities, Hazem Dib, product support marketing manager, said: “We have dedicated 10 engineers in Abu Dhabi to providing a consultancy for our customers on how to achieve the maximum productivity while reducing owning and operating costs. Our team helps our customers through site visits and equipment inspections, supporting their needs on different aspects, whether they are customer service agreements or tailored solution offerings based on their specific needs. We keep most of the required parts available in our parts inventory and our customers can access their price and availability 24-7 through our online channel parts.cat.com.”
Reiterating Al-Bahar’s focus on prioritising after-sales support, Anas Adas, service manager, Al-Bahar, added: “Our vision is to be the number one service provider for our valuable customers in different industries, whether machinery, marine or oil & gas. We keep growing in terms of our support facilities and service capabilities. Our shop area has grown 225% and facilities areas by 145% during the past 11 years. All our facilities currently are Five Star rated in terms of Cat certification for contamination control. Talent is a key focus for Al-Bahar, therefore we always work towards improving the competencies of our teams in terms of both technical and soft skills.”
More information is available on www.albahar.com