Careem and RTA’s Hala enters UAE e-hailing service next month

Part of wider plan that the RTA to encourage Dubai residents to reduce their dependency on privately owned vehicles

Dubai’s Roads and Transport Authority (RTA) and Careem’s taxi e-hailing service Hala will begin operations in September.

H.E Matar Al Tayer, chairman of the Board of Executive Directors of RTA described the launch of ‘Hala’ as an important milestone in the strategic partnership journey between RTA and Careem which “supports the efforts of Dubai’s government to make Dubai the smartest city in the world.”

The first partnership – the first of its kind worldwide between a public transport authority and a ride-hailing company – is part of wider plan that the RTA to encourage Dubai residents to reduce their dependency on privately owned vehicles.

“Hala started a trial e-hailing service for Dubai Taxis in May on 2000 vehicles whereby a great deal of rides  were booked using the Careem App experiencing a substantial growth over the subsequent weeks,” said Al Tayer. “The service was rated at no less than 4 out of 5 stars. The estimated time of arrival (ETA) has already reached an average of 4.5 minutes versus previous average of 12-14 minutes, aiming to reach an ETA of 3 minutes in September. 50% of RTA’s Taxi fleet will be bookable on the Careem App. The trial period witnessed excellent customer and drivers’ satisfaction.”

“Launching ‘Hala’ aims to improve and enhance the taxi sector in Dubai and increase efficiency, ease the finding a taxi by booking through the app, and lower the estimated time of arrival. In addition, it gives the customer special advantages such as e-payment through the app, knowing trip route and being able to share trip with others, seeing the car and driver information, and ability to rate the service and driver. ‘Hala’ will be also a part of the ‘Careem’ rewards programme whereby customers get to earn points as they ride. Along with providing  new transport features in the future, the service will support RTA in achieving full mobility integration and providing first/last mile solutions, which will help public transport users reach their final destination,” he added.

Mudassir Sheikha, Co-Founder and CEO of Careem added: “Careem aims to simplify and improve the mobility of people in the region. Through this exciting partnership with RTA, we are now able to extend the benefits of our e-hailing technology to the mass population of Dubai through the ‘Careem’ taxi e-hailing App.

“Customers will be able to find the closest taxi to them on demand, see a fare estimator and time of arrival and connect their credit card for easy, hassle free payment. It also means less down time for the Captains (drivers) who can optimize their time on the road through customer proximity matching and real time alerts of geographical areas experiencing high demand,” Shaikha added.

“We hope ‘Hala’ will enhance the taxi experience in Dubai for both customer and Captain (driver) and to set a new world standard where ride hailing and the public sector can obtain common benefits,” he concluded.

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