Coley previously worked at Serco Middle East
Mace Macro has appointed Michael Coley as its new director for the Middle East, North Africa and Pakistan (MENAP) region. According to a statement from the firm, he will lead the managed services team and work across the company to drive operational efficiencies, business growth and performance improvements across Macro’s contracts, projects and programmes.
Coley will be based in Dubai at the firm’s new offices in the Marina Plaza and will help deliver Macro’s 2022 responsible business strategy. He will focus on enhancing the business’ approach to service delivery and keeping commitments to clients.
Commenting on Coley’s appointment, Mark Graham, managing director for the MENAP region said, “I am really pleased to have Coley on board with us at Macro and bring with him his wealth of experience within the region. His direct approach to meeting with existing and new clients to understand their ever-changing needs will play a key role in delivering our new 2022 strategy, and will help us uphold our promise to be a responsible business.”
He previously worked at Serco Middle East, where he first worked in the Australian business as part of the transition team for Fiona Stanley Hospital. After relocating to the Middle East, he led the transition and mobilisation of both Cleveland Clinic Abu Dhabi and Dubai Airports T1 and T2 outsourcing projects.
Speaking about his new role, Coley commented, “I want to build on Macro’s existing well-earned reputation for delivering service excellence to our clients and protecting their property, people, and reputations in the Middle East. Macro is well positioned to take a prominent role in delivering world class services to a range of sectors drawing upon our international experience. It’s very important that we take a proactive approach to engaging with our clients, presenting innovation and technology to deliver greater outcomes, and creating opportunities to open up communication and build collaborative relationships.”