Dealer becomes fourth in region to achieve designation that recognises excellence in sales and service standards
Manitowoc has awarded Elite Dealer status for Saudi Arabian operations to Kanoo Machinery, its long-standing distribution partner in the Middle East, making it only the fourth dealership in the entire region to achieve the designation.
The global construction equipment major’s Elite Dealer status is awarded to dealers in recognition for excellence in their parts and services standards, raising those standards at an international level. Manitowoc said in a statement that the factors that contributed to Bahrain-based Kanoo winning the accolade included the distributor’s technical support and crane sales teams.
Kanoo has developed a structured training programme with Manitowoc over the past two years to improve the skills and knowledge of its engineers, the statement added, which has given the dealer two master technicians trained to the highest level by the manufacturer. The company hopes to have two additional engineers certified to this level by the end of the year.
“Winning Elite Dealer status is a great recognition for the hard work that the Kanoo Machinery team has put in,” said Brian O’Sullivan, executive general manager at Kanoo Machinery. “The entire organisation has made tremendous efforts to deliver exceptional field service, and to improve after-sales support and market reach. This award not only demonstrates the strength of our company and its customer service, but also underlines the successful partnership we enjoy with Manitowoc Cranes.”
Manitowoc said it evaluated Kanoo on a number of criteria relating to staff training, service facilities, technical proficiency and stock availability. The benefit of winning the award is that customers are assured that Kanoo Machinery is committed to providing them with the latest Grove products, combined with after-sales services of a level determined and monitored by Manitowoc, the statement added.
“Awarding Kanoo’s Saudi Arabian operations Elite Dealer status was an easy decision for Manitowoc, given the company’s efforts to elevate the technical level of its aftersales engineers and technicians over the past year,” said Yannick Richaud, Manitowoc’s Middle East Crane Care director. “It has both a first-class facility and team that has worked hard to achieve the various criteria for the award. We are confident that Kanoo will continue to drive and maintain these high standards.”